About the Role
We are seeking a highly skilled and experienced Director of Compliance and Process Improvement to lead and develop a robust compliance function within our organization. This role will play a critical part in ensuring adherence to regulatory standards, optimizing organizational processes, and building a strong culture of compliance across all departments. The ideal candidate will bring a blend of strategic thinking, hands-on leadership, and expertise in compliance frameworks and process improvement.
Key Responsibilities
- Compliance Leadership:
- Develop, implement, and oversee compliance programs with a focus on HIPAA, HITRUST, ISO certifications, and SOC 2 standards.
- Ensure holistic compliance across organizational departments, mitigating risks and promoting adherence to regulatory and industry standards.
- Conduct periodic audits and establish a strong monitoring framework to measure compliance effectiveness.
- Process Improvement:
- Identify and document existing processes, map process gaps, and implement corrective measures to optimize efficiency and effectiveness.
- Lead initiatives to improve performance management systems and ensure smooth rollout and adoption across the organization.
- Collaborate with cross-functional teams to establish and document process parameters, performance metrics, and compliance checks.
- Project Management:
- Manage complex projects, including compliance rollouts and process improvements, using recognized project management methodologies.
- Work with internal and external stakeholders to align project goals with business objectives, ensuring successful project delivery.
- Utilize project management expertise to drive organizational transformation and continuous improvement initiatives.
- Team Building and Leadership:
- Build and lead a compliance and process improvement team, identifying and hiring key resources as needed.
- Foster a collaborative culture of accountability and transparency across all levels of the organization.
- Provide mentorship and support to team members, developing their skills and enhancing overall departmental capabilities.
- Stakeholder Communication:
- Effectively communicate and coordinate with internal and external stakeholders, including senior leadership, department heads, and regulatory bodies.
- Ensure that communication aligns with organizational goals, addressing any compliance and process improvement-related issues proactively.
- Strategic Reporting and Documentation:
- Report directly to the CEO and head office in the U.S., providing regular updates on compliance initiatives, process improvements, and relevant KPIs.
- Prepare comprehensive documentation and reports to highlight progress, challenges, and corrective measures as necessary.
Qualifications
- Educational Background:
- Minimum: Bachelor’s degree in Business Administration, IT Compliance, Information Security, or related disciplines.
- Preferred: Master’s degree or advanced certifications (e.g., PMP, PRINCE2).
- Candidates from Ivy League schools or top institutions in Pakistan are highly preferred.
- Experience:
- The individual must have 10+ years compliance relevant experience, with 3 to 4 years in a senior/managerial position.
- Demonstrated experience within multinational organizations and familiarity with the S. market is highly preferred.
- Industry experience in healthcare, medical billing, BPO, IT services, or other sectors with strong regulatory mandates.
- Technical and Personal Skills:
- Proven expertise in compliance standards such as HIPAA, HITRUST, ISO, and SOC 2.
- Strong project management skills with experience in rolling out compliance and performance management systems.
- Exceptional communication skills in English and Urdu, with the ability to engage and influence both internal and external stakeholders.
- Demonstrated ability to take ownership, show initiative, and drive large-scale organizational changes.
Additional Considerations
- Leadership Level: Senior management or executive-level role.
- Work Schedule: Night shift to align with U.S. time zone operations.
- Team Responsibilities: Assess and determine the scope of the role initially, followed by building and developing a dedicated team based on organizational needs.
This is a key role for our organization, requiring a candidate who is ready to lead with vision and purpose, driving compliance and process excellence to the next level.
