Responsibilities:
- Responsible for effective and efficient verification of all patients’ benefits before their appointment.
- Responsible for answering incoming calls from other carrier groups in relation to insurance coverage.
- Research eligibility information online with various insurance carriers.
- Responsible for acting as a liaison between patients, healthcare providers, and insurance carriers to ensure all proper measures are taken and information is collected.
- Responsible for obtaining all referrals and authorizations for procedures and services, as required.
- Other duties as assigned by the Billing Manager.
Professional Values:
- Treat all patients and staff with compassion and empathy.
- Recognize and respect cultural diversity.
- Adapt communication to an individual’s ability to understand.
- Use medical terminology appropriately.
- Respond to communications received within a reasonable time frame.
- Project a professional manner and image.
- Adhere to ethical principles.
- Demonstrate initiative and responsibility.
- Work as a team member.
- Prioritize and perform multiple tasks.
- Adapt to change, including new hours of operation and methodology.
- Attend all staff meetings and mandatory in-service education.
- Maintain proper observation and adherence to company policies and procedures, including the Employee Handbook.
Employee Benefits:
- Competitive salary package
- Fuel card
- Annual leaves and leave encashment
- Health insurance (as per company policy)
- Employee of the Month recognition
- Performance-based promotions
- Referral bonus