System Network Engineer

Job Descriptions

Responsibilities:

• Configuring, troubleshooting computer hardware, software, systems, networks, printers and scanners. These can be in-house networks or Office 365/Microsoft 365 Networks.
• Responding in a timely manner to service issues and requests
• Provide remote support to end users in all aspects of a functional corporate network including Microsoft Windows, Network connectivity, Wi-Fi connectivity, Printing, Mobile Device Management, Office 365, Azure, AWS etc.
• Diagnose, troubleshoot, and resolve issues by politely questioning customers about the issues they are facing.
• Provide administration and end user support for Office 365 / G-suite. Perform administration and maintenance of production servers and workstations.
• Perform administration and maintenance of network devices like switches, firewalls, access points etc.
• Perform installation and maintenance of Threat management systems like Antivirus, Content management, UTM devices.
• Monitor Data backup and recovery operations.

Skills Required

• Fluency in English communication
• Amenable to a flexible work schedule, as the need arises.
• IT Infrastructure background, understanding of servers and AD.
• Some O365 skills and experience
• Knowledge of Hosted Email platforms.
• Ability to prioritize tasks based on urgency and importance.

At least one or more certifications/trainings in the following:

• Microsoft Office 365

• MS Windows Server
• MS Exchange
• MCSE, MCITP or MCSA
• Minimum 3 years’ experience in the same capacity.
• Experience in Windows Server 2012/2016/2019, AZURE, and AWS
• Experience in Managing and administrating firewalls.
• Anti-virus installation clean up and protective measures.
• Motivation to learn new skills and technologies. Particularly we are looking for candidate to be able to learn Managed Service Providers’ software “ConnectWise and Automate”.

Qualifications

• Bachelor’s Degree in Information Technology, Computer Science, or other relevant fields.